Top Ten Questions to Ask Before Renting a Property
Category Rental Advice
Whether you're moving for the first time, relocating for work, or simply looking for a change in scenery, finding the right rental home is about more than just good looks and location. It's about peace of mind, financial clarity, and a sense of security.
At FMS Sales & Leasing, we believe every tenant should feel at home from the very first day, and that begins with asking the right questions. Here are ten essential questions to ask before signing a lease, and why they're key to making your next rental your best move yet.
1. What does the monthly rent include?
According to PayProp's Rental Index (Q2 2024), tenants in South Africa spend an average of 47.5% of their income on rent and related expenses. When such a big chunk of your salary goes toward rent, it's crucial to know exactly what you're paying for.
It may seem obvious, but not all rental agreements are created equal. Some include water, refuse, sewerage, and even Wi-Fi or garden services while others leave all those costs up to you. Knowing exactly what your rent covers will help you budget better and avoid surprise bills.
If services like water and electricity are included in the rent, make sure you get clarity on how these will be calculated.
Aside from rent and deposit, be sure to ask about additional costs like administration or lease fees, credit check costs, the occupation date and what documentation is required for the application process.
2. How much is the deposit and is it refundable?
Most landlords or management agencies require one or two months' rent as a deposit. Be sure to ask how much you'll need upfront and what the conditions are for getting it back. Will money be deducted from the deposit for professional cleaning or maintenance for example? You also need to know when you can expect it to be refunded after moving out?
Remember, that all deposits must be held in a trust account and either the landlord or the managing agents need to provide you with a receipt. This is a legal requirement in South Africa under the Rental Housing Act.
3. What is the duration of the lease and can it be renewed or terminated early?
It's important to know the length of your lease and whether it automatically renews, becomes a month-to-month agreement, or ends outright. Life can be unpredictable, so also ask about early cancellation penalties. Most leases in South Africa have a standard 20-business-day notice period but cancellation might still come with fees or forfeiture of deposit if not handled correctly.
4. Who is responsible for maintenance and repairs?
Before a pipe bursts or the geyser gives out, find out who is responsible for the costs. Some landlords cover major repairs, but expect tenants to handle minor maintenance like replacing light bulbs or maintaining the garden.
Get clarity on the process for reporting issues - some managing agents have specific ways in which tenants log maintenance issues. Also confirm how long it typically takes for things to get fixed.
5. What can and can't I do to the property?
Even small things like putting up shelves, painting a wall, or installing blinds might require written permission so make sure you are clear on what's allowed, and what is not. Some landlords may allow you to hang up picture frames for example, as long as you restore the space before moving out.
You can also chat to the landlord about additions like blinds, especially if they are custom-fitted, and may need to stay behind when you move out. In this case, the landlord might be open to reimbursing you for them.
6. What is the community like?
Your living experience isn't just about the four walls you rent. While your landlord may be able to provide general information, they may not have lived in the property or area before. If possible, visit the property at different times of day and chat to a few neighbours to get a good idea of how the area is.
7. Is there a security system?
This is a big one, especially in South Africa, where safety is often a top priority. Check if the property is alarmed and if the system is linked to armed response. It is also good to know if there are neighbourhood watch or security patrols in the area and how to get in contact with them.
If the property is within an estate or complex, find out how access control works and if there is perimeter fencing or electric fencing, and CCTV cameras.
8. Are pets allowed?
If you have a furry friend, don't just assume they will be welcome. Some landlords and complexes have strict no-pet policies, while others may allow pets with conditions on their size or breed. In some cases, they may ask for an additional deposit. Make sure to get permission in writing, before moving in.
9. Can you sublet or have roommates?
If you're planning to live with a partner, friend, or rent out a room down the line, make sure this is allowed in the lease terms. Some landlords prohibit subletting or require approval for additional tenants. Remember, being upfront and honest always avoids unnecessary tension, or in worst case, an eviction notice later.
10. Is there a managing agent, and how accessible are they?
A responsive managing agent like FMS Sales & Leasing can make all the difference. Ask how maintenance requests are handled, whether there's a portal or app for tenants, and who your direct point of contact will be.
Good communication is a strong indicator of how your rental experience will go. If an agent or landlord is hard to get hold of during the viewing or lease negotiation phase, it may be a red flag. FMS Sales & Leasing, for instance, offers a transparent application process - so you always know what's needed and when.
With decades of experience in rentals across South Africa, we've helped thousands of individuals and families find homes that truly suit them, and our team is here to guide you every step of the way.
Looking for a rental?
Browse our listings or get in touch with an FMS agent today. Your ideal home may be just a question away.
Author: Zeenat Hassan